CRM / ERP / 1C integrations

We connect scattered systems into one working business environment.

We build the integration layer between CRM, ERP, 1C, web services, messengers, payments, warehouse systems, telephony and BI so the data no longer lives in isolated islands.

  • Less manual data transfer and fewer sync errors
  • Faster launch of new digital scenarios and channels
  • A transparent data loop between sales, operations and finance
When it helps

When integrations become critical

  • The team works across several systems and the data diverges or duplicates.
  • New services do not fit the existing infrastructure and create manual work.
  • The business needs to launch new sales channels, notifications and API scenarios quickly.
  • Management wants one picture of orders, requests, payments and execution.
What you get

Deliverables

  • An integration layer between internal and external systems
  • API routes, queues, webhook scenarios and data exchange logic
  • Connections with CRM, ERP, 1C, telephony and BI
  • A linked flow across websites, cabinets, payments, warehouse and logistics services
  • Integrations with Telegram, email, SMS and notification systems
  • Observability, logging and exchange error control
What is included

What the solution looks like in your business

We deliver one connected system: a clear interface, working rules, integrations with your tools, and quality control.

01An integration layer between internal and external systems

The interface where teams and customers handle requests and tasks.

02API routes, queues, webhook scenarios and data exchange logic

Rules and statuses that make the process clear and manageable.

03Connections with CRM, ERP, 1C, telephony and BI

Connections to your systems (CRM, 1C, email, etc.) so data is not copied by hand.

04A linked flow across websites, cabinets, payments, warehouse and logistics services

Reports and control so you can see delays, errors, and real changes after launch.

Real scenarios

How this direction works in a real company day to day.

Scenarios

  • Lead and deal transfer between website, CRM and internal operations.
  • Synchronization of orders, statuses, payments and documents across several systems.
  • Integration of a client cabinet with accounting systems and analytics.
  • Unification of client communications from Telegram, email and telephony into one route.

Outcomes

  • Less manual data transfer and fewer sync errors
  • Faster launch of new digital scenarios and channels
  • A transparent data loop between sales, operations and finance
  • Infrastructure that no longer depends on manual glue and spreadsheets
From problem to result

How we launch it step by step

We start with one process and one clear outcome. We expand only when the first version truly helps the team.

01

Process review

We map where time is lost, what rules matter, and what goes into the first version.

02

Plan and prototype

We agree on scenarios, roles, screens and integrations with your systems.

03

Launch

We build, connect to data, and validate on real tasks from the team.

04

Improve and scale

We measure results, refine details, and expand to nearby processes when it makes sense.

Related cases

Examples where this direction already creates a clear operational improvement.

01B2B sales and lead operations

AI support for primary lead handling and sales managers

Challenge: The team handled inbound requests manually, searched for context by hand and spent too much time preparing the same replies.

Solution: We built AI lead qualification, context enrichment, draft generation and CRM handoff into one connected flow.

Impact: The process became faster and more transparent: less manual routine, higher response speed and clearer next action for every request.

02Documents and internal operations

Requests and documents handled without constant manual sorting

Challenge: Requests, invoices, documents and service tasks were handled manually by different people, lost in statuses and stuck between departments.

Solution: We designed one clear flow for intake, extraction, checks, assignment, alerts and status control.

Impact: The team stopped reconstructing the process from chats and spreadsheets; queue visibility and ownership became much clearer.

03Client service and partner portals

B2B cabinet with integrations, documents and service statuses

Challenge: Clients and partners received information from different channels while the account team spent too much time on manual answers and approvals.

Solution: We built a Next.js cabinet connected to accounting systems, service statuses, documents and notification channels.

Impact: The business gained one interaction point for clients and internal teams, and the service became easier to scale.

FAQ

Questions teams usually ask before implementation starts.

Do you integrate with 1C and established corporate systems?

Yes. We often work where the infrastructure is already complex, and we design exchanges so new interfaces and automation fit into the current process instead of breaking it.

What if APIs are unstable or some exchanges are outdated?

At the design stage we add retries, queues, error control, logging and clear monitoring so integrations are not only convenient but operationally reliable.

Want less routine and faster execution?

Share a few lines about your task. We will ask clarifying questions, suggest a clear start plan and continue in Telegram.

  • Free process audit
  • Commercial proposal in 24 hours
  • Focus on measurable impact

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